Frequently asked questions

Suknana is an iOS app that lets you capture immersive 360° panoramas of any space using just your iPhone, then share them as interactive virtual tours that anyone can view in a browser — no app required.

No. Suknana works with your iPhone's built-in camera. No tripod, gimbal, or 360° camera is needed.

Yes, you can sign up and start scanning for free. Advanced features like unlimited scans, full-resolution HDR, and cloud stitching require a Pro or Premium subscription.

You can use guest mode without signing up, but your scans won't be backed up to the cloud. Creating a free account (email or Google Sign-In) ensures your captures are saved.

Suknana guides you through 24 capture points around your position using AR dots. Hold your phone steady, align it with each dot, and the app auto-captures when it detects alignment. Haptic feedback (a heartbeat-style pulse) confirms each capture.

A complete 360° scan typically takes 1–2 minutes depending on how steadily you move between positions.

Yes. You can discard a scan and start fresh, or delete saved scans by swiping in your library.

The app tracks your coverage in real time and highlights any areas you haven't captured yet. You can rotate back to fill them in before finishing.

Yes, both. Even lighting and a stationary subject (no moving objects or people) produce the cleanest results.

Suknana uses the gyroscope and accelerometer to track your phone's orientation in 3D space. This is what makes the AR guide dots stay locked in position around you.

Suknana outputs equirectangular panoramas at 8192×4096 — high enough for sharp viewing and VR use.

HDR captures a wider dynamic range so bright windows and dark corners both look natural in the same shot. Full-resolution HDR is included with Pro and Premium plans.

It uses dual-band blending (sharp detail + smooth color) and Metal GPU-accelerated stitching to eliminate visible seams and ghosting where the photos overlap.

Yes. Pro and Premium subscribers can export their scans as standard equirectangular JPGs, which work in any 360° viewer or VR headset.

Tap share on any scan, and Suknana uploads it to the cloud and gives you a short link. Anyone with the link can open it in their browser and explore the 360° view — no account or app needed.

No. Tours are viewable in any modern web browser on phone, tablet, or desktop.

Each panorama is compressed to roughly 5–10 MB, so they load quickly even on mobile data.

Yes. Suknana saves the orientation you were facing when you started the scan, so viewers begin looking in the same direction.

Yes. Removing a scan from your library removes the shared link as well.

Locally on your device, and (for signed-in users) backed up to the cloud. You can browse them anytime in the My Assets section of your profile.

Cloud-backed scans stay in your account and reappear when you sign back in. Guest scans live only on the device — sign in before deleting the app to keep them.

Yes, your profile shows your total capture count.

In Settings → Blocked Users, you can manage anyone you've blocked from interacting with your tours or appearing in the Explore feed.

Explore is a community feed of public 360° tours captured by other Suknana users. Tap any tour to step inside and look around.

No. Your scans are private until you choose to share them.

$4.99/month — unlimited scans, full-resolution HDR capture, cloud stitching, and JPG export.

$39.99/year — the same features as Pro at roughly 33% savings vs. the monthly plan.

Manage or cancel anytime in your iPhone's Settings → Apple ID → Subscriptions. You'll keep access until the end of the current billing period.

Tap Restore Purchases on the Subscription screen to re-link your active plan to a new device using the same Apple ID.

Refund requests are handled by Apple. Visit reportaproblem.apple.com to request one.

To capture the photos that make up your 360° panorama. Suknana never records audio or video and never accesses the camera in the background.

Authentication is handled by Firebase; tour images and metadata are stored securely on Supabase with row-level security so only you can modify your own scans.

Yes. Contact support from the Settings screen and we'll permanently remove your account and all associated scans.

Make sure motion and camera permissions are both granted in iOS Settings → Suknana. Restarting the app usually re-initializes the AR tracker.

Hold the phone as steady as possible, avoid scanning fast-moving subjects, and ensure even lighting. HDR mode (Pro/Premium) significantly reduces blown-out and dark areas.

The app waits until your phone is both aligned with the dot and held still. Try slowing your movement and pausing for half a second when the dot turns active.

Check your internet connection. Tours are retried automatically, and you can manually re-share from your library at any time.

From Settings → Contact Support, which opens an email draft to our team.